Troubleshooting & Common Issues

This Troubleshooting Guide is provided to help users of Basant Club identify and resolve common issues related to account access, app usage, and general platform functionality. If a problem persists, please contact official support through the website.

1. Login Problems

If you are unable to log in, first ensure that you are using the correct registered mobile number and password. Check for typing errors, extra spaces, or incorrect digits.

Confirm that your internet connection is stable
Refresh the page or restart the app
Use the official login page only
If available, use the password recovery option

2. Forgot Password or Login Details

If you forget your password, follow the official recovery instructions provided on the platform. Do not attempt to use third-party tools or unofficial services claiming to recover accounts, as these may be unsafe.

3. App Not Installing or Opening

If the app fails to install or does not open after installation, try the following steps:

Ensure your device has enough free storage space
Allow installation from trusted sources (Android settings)
Restart your device after installation
Download the latest version from the official source

4. App Crashing or Freezing

App crashes may occur due to outdated versions or device compatibility issues. You can try:

Updating the app to the latest version
Clearing app cache from device settings
Closing background apps to free memory
Restarting your device

5. Slow Loading or Connection Errors

If pages load slowly or show connection errors, the issue may be related to network conditions.

Switch between mobile data and Wi-Fi
Check your signal strength
Try accessing the platform at a later time
Disable VPNs or proxy connections if enabled

6. Deposit or Withdrawal Issues

Payment-related delays can occur due to verification checks or third-party service providers.

Double-check payment details before submitting
Ensure your account meets verification requirements
Wait for the standard processing time shown in your account
Do not submit multiple requests for the same transaction

7. Account Restrictions or Suspensions

Accounts may be temporarily restricted due to unusual activity, verification issues, or policy checks. If this happens, follow any instructions shown in your account or contact official support for clarification.

8. Game or Feature Not Available

Some games or features may be temporarily unavailable due to maintenance, updates, or regional restrictions. Please check announcements or try again later.

9. Security Warnings

If you receive security alerts or warnings, do not ignore them. Change your password if needed and ensure that no one else has access to your account. Never share OTPs, PINs, or login details with anyone.

10. When to Contact Support

If none of the above steps resolve your issue, please contact Basant Club support using the official contact options provided on the website. When contacting support, include relevant details such as your issue description and device type, but never share sensitive information.